TheBox Gym Brighton | FAQs

HOUSE RULES

Show respect for your teammates and coach by arriving on time and ready to train.

Please do not drop your weights. Respect the gym floor, your crew and the neighbours!

Ensure you have booked your class before you turn up.

Push bikes are welcome inside the studio, but TheBox cannot take responsibility for any damage or loss.

Leave the outdoors at the door—muddy shoes and bikes should stay outside the main studio’s or be placed in the changing rooms.

Boxing gloves for Studio 2 sessions can be hired at reception for £2.00. Be sure to arrive early enough for your trainer to get you kitted out.

Cancellations

We understand that sometimes you can’t make class.  We ask that you give as much notice as possible.  If you cancel before 5 hours of class we will not charge you (an ‘early cancel’).

If you are using a block of classes and cancel within 5 hours of class (a ‘late cancel’), your package will be deducted by 1 class.

If you are using an Unlimited Monthly membership and cancel within 5 hours of class, we reserve the right to charge you.

Waitlists

If a class is showing as full, don’t be shy, add yourself to the waitlist.  Its first come, first served. 

If a space frees up 5 hours before class you will automatically get added to class and receive an email.  Unless you tell us otherwise we will assume that you’ll attend the class.   Late cancel charges may apply.

If a space frees up within 5 hours before class, we will manually add you to class and drop you an email.  Unless you tell us otherwise we will assume that you’ll attend the class.   

Memberships

Here’s the easy bit, you have six months to use your classes if you buy a block of 10 or 20 classes.

Here’s the science bit, if you buy an Unlimited Monthly membership on the Mindbody app this WILL NOT auto- renew each month. To buy an Unlimited Monthly membership that automatically renews each month until you stop it, you have to buy this via the website in the ‘BUY’ section.

Unfortunately we do not suspend or pause memberships (unless injury means that you cannot attend class).

All memberships are paid for on the day that you buy them. Memberships are activated either when you make your first visit, or when you set the start date.

If you have bought a membership that auto-renews each month, the payment date will always be the same as the date you first bought the membership. That is, your payments dates may not match up with your actual membership.

If you try and book a class before the date that your membership activates, Mindbody will not let you book.  If this happens, get in touch, we can help!  Be careful though, you could end up with a small number of days at the end of your month’s membership (before your next payment date) when you are without a membership.

Gift Cards

Want to give your friends and family the chance to sweat it out at TheBox?  We sell gift cards, pop into the studio or drop us an email info@theboxfit.co.uk